FAQs.

Woofs. Wags. And what you need to know.

At Invisible Fence® Brand, we welcome your questions. After all, it’s your pet we’re talking about here. And, as a loving owner, you want to make sure you’re taking the best possible care of him. So, take a look at some of the questions other happy customers have asked. Still looking for the right answer? Just click here to get in touch with your neighborhood Invisible Fence dealer. Or give us a call at 1-866-804-1250.

Other Questions

  • How many dogs/cats can use my Invisible Fence system?

    Invisible Fence solutions are perfect for multi-pet homes. You can place multiple pets on the same Invisible Fence Brand system. However, each pet needs to wear their own customized Computer Collar Receiver and be trained separately since each pet is an individual with different personalities and temperaments. Our certified Perfect Start Plus Trainers will work with you and your pets to be sure all pets are trained successfully.

    Also, our Shields® Avoidance solutions offer the unique ability to designate specific areas where each pet can go in and around the home. Learn more about our Multi-Pet Solutions.

  • Can I take my Invisible Fence system with me when I move?
    Yes! Bring your Invisible Fence Brand transmitter and Computer Collar Receiver with you to your new home and contact us at 866-804-1250 to install new boundary wire, flag your property and re-train your pet(s) to their new boundaries. To request a service appointment online, click here.
  • How do I purchase an Invisible Fence system?
    Invisible Fence systems are sold through our international network of Invisible Fence dealers. The first step is to schedule a free in-home consultation where a Pet Safety Professional will come to your home to meet your pets and family, learn about your needs, and give you a quote on a customized solution. Click here to schedule your free in-home consultation.
  • How much does Invisible Fence cost?
    Every dog, family and property is unique which is why we customize every system to meet you and your pet’s specific needs. When determining the final price several factors must be considered such as size of property, type of equipment purchased, number of professional training sessions purchased and how many pets will be on the system.

    We’ll help you determine a solution that will fit your needs and your budget. To get an exact price, schedule a FREE, no-obligation, consultation in the convenience of your home by calling us at 866-804-1250 or click here to schedule online.
  • Do Invisible Fence systems have a warranty or guarantee?
    Yes, we offer extensive guarantees and warranties on all our products including a One-Year, Money-Back Performance Guarantee on professionally installed, premium outdoor Invisible Fence systems. We also offer a minimum of a one-year equipment warranty and many of our systems include a lifetime equipment warranty. So not only is your pet happy and safe - so is your investment.
  • How will my neighbors know my Invisible Fence system is working?
    You will be provided with a yard sign to inform neighbors that your pet is safely contained on your property by an Invisible Fence system.
  • Why is Invisible Fence the best electric dog fence?

    Not all underground fences are the same. The theories behind many electronic pet containment brands are similar, however, the quality and level of service is light-years apart.

    • Invisible Fence is sold and serviced exclusively through our international network of Invisible Fence dealers. You can be confident that you are working with experienced, highly trained professionals today and for years to come.
    • Invisible Fence manufactures state of the art equipment – because you’re relying on it to keep your pet protected – every day. Every pet is unique and different, so our Computer Collar unit has thousands of customized settings and is custom programmed to your pet.
    • Our certified Perfect Start Plus Training Program has been developed with animal experts, behaviorists, trainers and veterinarians to give your pet effective, stress-free lessons. Proper training is critical to ensure that your pet understands and stays within the established boundaries.
    • Unlike DIY dog fences, our technicians will customize and install a solution that best meets your needs and will safely and effectively train your pet. Your local professional will also be able to answer your questions and help with any additional needs you may have. You just won’t get this level of service and support with a system sold in a store. It is not uncommon for some people to have failures from low grade, store-bought equipment or to have behavior problems from improper training or correction levels.
  • Where can I get an Invisible Fence sign for my yard?
    Your local dealer can give you a sign for your yard for free to let your neighbors know your pets are protected by an Invisible Fence system. If they didn't provide one or you need a new one, contact our corporate office to request one.

    1-800-520-1840
    webmaster@invisiblefence.com
    10409 Cogdill Road
    Knoxville, TN 37932
  • Where can I buy batteries for my Invisible Fence Computer Collar?
    Power Cap® Batteries for your Invisible Fence Computer Collar receiver can be purchased through our online store or by calling 866-804-1250. We recommend keeping your pet on an annual Power Cap Plan – it’s the safest, easiest and most reliable way to guarantee your pet’s safety 100% of the time. Don’t wait until your pet figures out their Power Cap battery is drained – keep a fresh Power Cap battery in their collar at all times. To purchase a Power Cap battery online, click here.
  • Can my pet run through and escape Invisible Fence?
    Invisible Fence has a 99.5% success rate because of our superior products and professional training. (This next sentence seems out of place or misworded, not sure which) So most likely someone is generically using the term "Invisible Fence" when actually referring to another brand of pet containment. Some brands, especially store-bought systems, do not come with professional training which can lead to a higher rate of pets getting through the system. Invisible Fence is the original innovator with professional, customized training and more than 45 years of experience!
    The rare incidence of a pet crossing through an actual Invisible Fence boundary can usually be attributed to one of three factors:
    1. Drained batteries. Drained batteries are easily preventable by ensuring the Power Cap battery is changed every 3 months.
    2. Pets not wearing the Computer Collar unit. The Computer Collar unit should be worn every time the pet is outdoors.
    3. Wire breaks. Wire breaks are rare but can occur when homeowners are digging near the wire with a shovel, irrigating their lawn, rodent chewing, etc. Should a wire break occur we recommend contacting us immediately to have the boundary wire fixed. In the meantime, the pet should be kept safe by using another method of containment.
Get started today.

At Invisible Fence of the Heartland we’re passionate about protecting pets — so you can focus on fun! So, let’s talk. And we’ll find the gentle, effective, affordable solution that’s right for you and your pet. Guaranteed.

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(402) 330-4000